CLever provides enhanced process governance. Tight control is provided along the entire case working cycle. Debt collection management ensures a systematic implementation of the approach and application of the business rules.
Timeliness and flexibility
CLever provides increased flexibility and a reduction in both time-to-action and time-to recovery statistics. This is delivered with the automation of key steps in the process (primarily evaluation and decision-making) and through integration of the many actors involved into a unique electronic platform.
Constant evolution and growth
CLever delivers a constant evolution and adaptation of collection strategies by leveraging the data stored in the system and utilising the extensive range of reporting available.
With targeted account assignment, workload balancing capabilities and prioritisation features, CRIF CLever can ensure that resources are utilised in an optimal way.
CLever provides the collection manager with the tools and automation required for complete management of delinquent accounts and enables the organisation to recover the maximum value of outstanding balances with the minimum impact on the customer relationship.
CLever provides extensive and configurable reporting enabling a high level of monitoring across both active and historic case data. An intuitive and graphical interface allows the business user to be constantly appraised of the live situation as well as being able to review past performance.
Streamlining and automation
CLever allows the business processes to be streamlined into the most efficient path with business modelling allowing the organisation to actively refine the approach. Automation of low value account handling and standard procedures frees up call handlers to prioritise the higher value and more complex cases.