Through video collaboration, clients receive technical support, working with an agent on any product, completing related documents and adding a digital signature to conclude the process.
- REMOTE RECOGNITION
The process of signing up for a new service, such as opening a new account, is fully digital and can be carried out by the customer in complete autonomy and security, at any time of the day and from any device. The customer just needs to frame themselves with their device as if they were taking a selfie, and then show their ID. Identification and compliance checks are then automatically initiated.
- REMOTE ADVISORY
The relationship between the customer and the Brand is guaranteed from the beginning, thanks to screen sharing, document sharing, video chat tools, and digital signatures, bringing personalized advice and the human touch to your sales campaigns. For the customer, everything is simple and immediate to use: there’s no need to download any software, and the operator can see exactly what the customer sees, thereby reducing the need to verbally explain problems.
- REMOTE FINALIZATION
The finalization of any request is fast and fully digital both for the customer, thanks to the digital signature from any device, and for the bank, due to the automated creditworthiness checks and the simplified management of digital contracts. The products and services requested are active and accessible in a very short time, thus reducing the time to cash for the customer.