Support Policies

CRIF Products Upgrades and Support Policies

Overview

CRIF provides support and maintenance over stated time periods for the minor versions of CRIF products (i.e., StrategyOne 7.1, 7.0). The published life cycle calendars for CRIF products allow customers and partners to effectively plan, deploy, and support CRIF products.

Software updates to CRIF products, if and when available, are delivered via software patches. Patches may contain security and/or bug fixes and improvements. New Feature are generally introduced in minor and major releases. CRIF's goal is to maintain compatibility across the full life cycle of a product family, where incompatibilities arise, they will be documented in the release notes.

CRIF is providing frequent updates to ensure the security of the software and it is therefore important that our customers also install these updates as soon as possible to minimize any risk even if they are already mitigated by infrastructure conditions (such as network and software configurations).

CRIF will use reasonable commercial efforts to correct recurring, reproducible, material defects in the Software that are reported by the Customer. CRIF will only use efforts to correct such defects that appear in the last Version Minor made available by CRIF for the Versions Major currently supported by CRIF, until their End-of-life Date.

 

STRATEGYONE

Release

Current Version

Initial Release Date

Current Release Date

Supported Until

Notes

7

7.2.3

14/10/2022

23/02/2024

30/09/2027

Not Compatible with J2EE Application Servers
For the end of support date of 7.0, please refer to the release 7.0

7.0

7.0.14

23/11/2020

30/06/2023

31/12/2025

Last version supporting J2EE Application Servers.
Java 11 Needed

6

6.4.9

30/09/2015

21/10/2022

31/12/2023

 

5

5.4

17/12/2009

01/08/2014

Out of Support

For further details please see the StrategyOne Release Notes

CRIF FOUNDATION FRAMEWORK - CREDITFLOW

Release

Current Version

Initial Release Date

Current Release Date

Supported Until

Notes

CFF Andromeda

Andromeda 1.5.3

30/04/2018

07/02/2024

30/09/2027

 

Creditflow 6.1

6.1.0.15

08/02/2019

09/02/2023

31/12/2024

 

Creditflow 6.0

6.0.4.27

15/04/2016

09/02/2023

31/12/2024

 

Creditflow   5

5.2.27

30/09/2011

10/05/2022

Out of Support

 

 

For further details please see the CRIF Foundation Framework Release Notes

CLEVER

Release

Current Version

Initial Release Date

Current Release Date

Supported Until

Notes

CLever Next 1

1.0.0

30/09/2022

30/09/2022

30/09/2027

 

CLever 3 03.08.00.15.14 30/08/2018 31/05/2023

31/12/2026

 

02 02.09.32 06/06/2018 18/05/2023 31/12/2025

 

02.00.82 02.00.82.45

31/08/2017

04/07/2023 31/12/2025

 

 

For further details please see the Clever Release Notes