CUSTOMER MANAGEMENT PROCESS MANAGEMENT
CUSTOMER MANAGEMENT PROCESS MANAGEMENT PAIN POINTS
- Fragmented customer view on multiple systems with significant manual effort required
- Strategy definition (Business development vs monitoring)
- Automatic workflow
- Strategy execution
CUSTOMER MANAGEMENT PROCESS MANAGEMENT: HOW IT WORKS
The solution includes a workflow which enables the bank to design an automated process for Risk Mitigation process execution.
Exploiting traditional data (credit bureau, business info and current account) and new types of data (categorized open banking), processed through the Decision Engine in expert or custom Early Warning models, the solution is embedded with a workflow which allows all risk mitigation actions to be implemented.
The workflow allows the automatic dispatching of the case to the different roles for the effective management of the entire Risk Mitigation process.
CUSTOMER MANAGEMENT PROCESS MANAGEMENT MAIN FEATURES
- Categorized open banking data
- Credit behavior and BI
- Workflow
- Early warning process
CUSTOMER MANAGEMENT PROCESS MANAGEMENT BENEFITS
FOR FINANCIAL INSTITUTIONS
- Model performance & stability
- Higher portfolio governance
- Hit rates on repeat business campaigns
- Higher production volumes
- Lower cost of risk
- Lower provisions
FOR CUSTOMERS
- Preventive re-structuring / loan tenor re-definition
- Tailored up-selling & x-selling proposals
GET IN TOUCH WITH THE SALES TEAM
What does the next digital journey of your business look like? Let's find out together.